Last updated: October 19, 2026

This Privacy Policy explains how FLAMGEAR (“we”, “us”) collects, uses and protects your personal information when you visit flamgear.com, create an account or place an order. By using our website you agree to this policy.

1. Who we are

FLAMGEAR (flamgear.com) is an online store for premium motorcycle accessories in Bangladesh. You can contact us at info@flamgear.com, on WhatsApp at +8801540649524, or at House 25/9, Road 11, Kollyanpur, Dhaka, Bangladesh.

2. Information we collect

  • Information you give us: your name, email address, phone number, delivery address, order details, account login details, product reviews, wishlist items and any messages you send us.
  • Sign-in with Google: if you choose to sign in with Google, we receive your name and email address from Google.
  • Information collected automatically: your IP address, device and browser type, the pages you view and how you arrive at our website, collected through cookies and similar technologies.

3. How we use your information

  • To process, deliver and confirm your orders, and to contact you about them.
  • To create and manage your account, wishlist and order history.
  • To answer your questions and provide customer support by phone, email or WhatsApp.
  • To handle returns and exchanges.
  • To keep our website secure and to prevent fraud and abuse.
  • To understand how our website is used and to improve it.
  • To measure and improve our advertising, and to send you offers if you have agreed to receive them.

4. Cookies and similar technologies

We use cookies that are needed for the website to work, such as keeping items in your cart and keeping you signed in. We also use Google Analytics and Google Tag Manager to understand how the website is used, and the Meta Pixel to measure advertising on Meta platforms such as Facebook. These tools may set their own cookies and receive information such as your IP address and the pages you view. You can block or delete cookies in your browser settings, but parts of the website may not work properly without them.

5. Who we share your information with

We do not sell your personal information. We share it only as needed to run our business:

  • Delivery partners, so that your order reaches you.
  • Banks and payment providers, when you pay by bank transfer or another payment method we offer.
  • Service providers that help us operate the website, such as hosting, analytics and advertising platforms (for example Google and Meta).
  • Authorities, when we are required to do so by law.

6. Payments

The payment methods available are shown at checkout. We do not collect or store payment card numbers on our website. Online payments, where offered, are handled by the payment provider, which has its own privacy policy.

7. How long we keep your information

We keep your account and order information for as long as it is needed to provide our services, handle returns and complaints, and meet legal and accounting requirements. We delete or anonymize it when it is no longer needed.

8. Your choices and rights

You can view and update your name, email and addresses from My Account. You can also contact us to ask for a copy of your information, to correct it, to delete your account and personal data, or to stop receiving marketing messages. We will respond as soon as we reasonably can. Some information may have to be kept where the law or our accounting records require it.

9. Security

Our website uses HTTPS encryption and we take reasonable steps to protect your information. No website or online service is completely secure, so we cannot guarantee absolute security. Please keep your account password private.

10. Children

Our website is not directed at children, and we do not knowingly collect personal information from them.

11. Links to other websites

Our website links to third-party services such as Facebook, TikTok, YouTube and WhatsApp. Their privacy practices are their own, and we encourage you to read their policies.

12. Changes to this policy

We may update this policy from time to time. The date at the top shows when it was last changed.

13. Contact us

For any privacy question, contact us at info@flamgear.com or on WhatsApp at +8801540649524. See also our Terms & Conditions.