We want you to be fully satisfied with your purchase. Please read our return and exchange policy carefully before placing an order.
Eligible for Return or Exchange
We offer return or exchange only in the following cases:
- Product is damaged at the time of delivery
- Size issue (if applicable to the product)
Mandatory Unboxing Video
To be eligible for a return or exchange:
- The customer must provide a clear unboxing video
- The video must be continuous and uncut, starting before opening the package
- The issue (damage or size problem) must be clearly visible in the video
❗ No unboxing video = No return or exchange will be accepted
Return & Exchange Conditions
- The request must be made within 48 hours of delivery
- Product must be unused, unwashed, and in original condition
- Original packaging, tags, and accessories must be included
- Exchange depends on product availability
Non-Returnable Items
- Products damaged due to misuse, water, accidents, or negligence
- Color variation due to lighting, screen, or display differences
- Change of mind after purchase
Return Process
- Contact our customer support within 48 hours of receiving the product
- Share your order number, issue details, and unboxing video proof
- Our team will review the request and confirm eligibility
- Once approved, we will guide you through the exchange or return process
Shipping Cost
- If the return is due to our mistake or a damaged product, we will cover the shipping cost
- For size-related exchanges, the customer may need to bear the delivery charges
Refund Method
- Approved refunds will be processed via the original payment method or store credit, as applicable
- Refund processing may take 5–10 working days
Contact Us
For any return or exchange requests, please contact us via our official support channels.